"I Need a Medication Refilled"

TRADITIONAL PRACTICE:

  1. Call the office, hear a message about calling 911, get placed on hold or leave voice message (after navigating automated attendant).
  2. Get called back (or get voice message) with notification of refill or questions about it.
  3. If there are questions, then you call the office again, hear a message about calling 911, get placed on hold or leave voice message answering the questions (after navigating automated attendant).
  4. Go to step 2 and repeat cycle until done.

OUR PRACTICE:

  • Send a secure electronic message regarding the medication you want refilled.
    Or
  • Call the office and tell a human being what you need refilled.