A Visit to the Office for a "Minor" Problem

TRADITIONAL PRACTICE:

  1. To decide if you need an appointment, see “My foot hurts."
  2. To make an appointment, see “I need an appointment.” 
  3. Go to doctor’s office and check into the front desk.
  4. Fill out information form you are required to fill in at every visit.
  5. Wait in waiting room to be called by nurse.
  6. Nurse brings you back, asks some questions, and takes your vitals.
  7. Wait for doctor to come.
  8. Doctor asks you a series of questions about your condition, examines you.
  9. If doctor ordered tests, wait for them to be done, and then wait for doctor to come back to give you the results.
  10. Doctor tells you what to do, writes prescriptions, schedules follow-up.
  11. Go home and try to remember what the doctor told you what to do.
  12. Repeat process if you don’t get better.
  13. Schedule follow-up appointment if doctor thinks your problem requires it.

MY PRACTICE:

  • To decide if you need an appointment, see “My foot hurts.”  Most problems can be handled over the phone or online.
  • If you do need an appointment, you either make one online or come in to be seen right away (see "I need an Appointment").  The visit will be much faster since:
    a.  You have already been communicating with your doctor, so most of the visit is already done and documented. 
    b.  Most medical problems are handled outside of the office, so there are much fewer patients in the office.
  • Nurse takes vitals
  • Doctor examines you, runs tests based on the communication done before you arrived.
  • Get results and recommendations, which are put into your online record.
  • If you don’t get better, you call your doctor or send message and get recommendations.
  • If your problem requires follow-up, your doctor (or the nurse) calls you up to see how you are doing.

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